Crisis Care Service
Crisis Care is a service that WestCASA provides specifically for people 18 years of age and over who have been sexually assaulted in the last 2 weeks.
People younger than 18 will be referred to the Gatehouse Centre based at the Royal Children’s Hospital.
If you are a victim of recent sexual assault, you have the right to attend a Crisis Care Unit, which is located at Sunshine Hospital. However if you attend a different hospital in the western suburbs of Melbourne, a Counsellor/Advocate will travel to meet you at that hospital.
In the Crisis Care Unit you will be supported by a Counsellor/Advocate.
They will provide:
• Information about the purpose of the forensic medical examination and support for you to decide whether to have the examination or not.
• Information about your rights with the police and the legal process and support for you to decide whether to report the sexual assault or not.
• Information about how recent sexual assault trauma might impact on your body, feelings and thoughts.
• Information about the counselling services offered at WestCASA. If you are living in different region you can receive information about where you can get future counselling or WestCASA can facilitate the referral to the CASA closer to your home.
Getting to the Crisis Care Unit (CCU)
After a sexual assault you may drive to the hospital, have a friend drive you or take a taxi. If you go to Emergency and say that you’ve been sexually assaulted, a triage nurse will take your contact details and organise for a WestCASA Counsellor/Advocate to come and support you. While you are waiting for Counsellor/Advocate to arrive, they will take you to the Crisis Care Unit.
If you go to a police station, the Specialised Police Unit (Sexual Offences and Child Abuse Investigation Team- SOCIT) should be contacted. SOCIT responds to sexual assault crimes. SOCIT will be responsible for taking you to the CCU. The SOCIT member will notify the WestCASA Counsellor/Advocate who will be there to meet and support you when you arrive.
If physical injuries occurred as a result of physical and sexual assault, you will be transported to the closest hospital. Hospital staff will take care of your immediate medical needs. After your medical needs are attended to and stabilised, hospital staff will ask your permission to contact the WestCASA Counsellor/Advocate or SOCIT and they will arrange to meet with you.
Phone WestCASA on 9216 0411
Sexual Assault Crisis Line (SACL 1800 806 292)
The telephone counsellor may, according to your choices, inform police to come and pick you up and take you to Sunshine Hospital or suggest you drive or catch a taxi (the WestCASA Counsellor/Advocate will provide a cab voucher upon your arrival) to the Sunshine Hospital.