Sexual assault victim/survivors of any gender, ages 12 years and over, their families, partners and friends.
WestCASA covers 5 Local Government Areas (LGAs) the Western (Metropolitan) Region of Victoria including Maribyrnong, Hobsons Bay, Wyndham, Melton and Brimbank.
We have a two stage referral process.
1. You need to contact us by telephone to make a self-referral.
The Intake Worker will gather some basic information such as name, address, and the reason for seeking counselling at this time.
2. A face to face Intake Appointment will then be arranged.
An assessment is made about the current circumstances, safety and support needs and whether this service is the best fit. You can choose to bring a support person along to the appointment.
If you are assessed as suitable for the service, you will be placed on a waiting list.
We understand that making this first contact can be very difficult for some people and it may be easier to have someone else assist with this process.
In this instance, we are happy to first speak to friends, family members or professionals about a facilitated referral process. This may involve us first speaking to the referrer about your circumstances and then assisting them to facilitate the first contact with our service.
Our intake workers can be contacted on Monday to Friday between 9.30 am and 4.30 pm.
There may times when our intake workers are experiencing a high volume of calls and therefore you will need to leave a message for the Intake worker to return your call. This may take a few days depending on the volume of calls already waiting.